Connect your teams, centralize your conversations, and resolve issues faster. Agoraboard brings modular ticketing and omnichannel support into one fast workspace.
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Agoraboard is a service management platform for B2B teams. It collects customer requests from email, WhatsApp, live chat and a customer portal, and turns each one into a ticket in a shared queue.
Your team answers from the ticket, keeps every SLA in view, and switches on projects or CRM only when the work calls for them.
Meet customers where they already are. WhatsApp messages and live web chats become trackable tickets the moment they arrive.
Only use what you need. Start with the service desk, then turn on Projects or CRM for the teams that need them.
Answer from the ticket itself. The customer, the conversation and its history stay on one screen.
See how a small team answers WhatsApp, email and chat from one inbox, for one price.
Your customers choose the channel. Agoraboard files every message as a ticket in the right queue, with the sender attached.
Connect your support mailbox. Each new email opens a ticket, and replies thread back into the same one.
Messages to your business number arrive as tickets, with the customer’s number on the record.
Chats started on your website land in the same queue as every other request.
Customers sign in to file requests, follow their progress and reply.
Your own systems open tickets with an API token.
From the moment a message arrives to the moment it’s resolved, the whole trail stays on one ticket.
Emails, WhatsApp messages and live chat pings land in one queue. Group queues into boards by department, save the views you check every morning, and search across ticket text and comments.
Give each team its own address. A message sent there opens in that team’s queue with its category, priority and fields already set. Round-robin then hands each new ticket to the next agent in the rotation, and a staff group can join the rotation in one step.
Answer a WhatsApp user, a chat visitor or an email sender from their ticket, and Agoraboard sends the reply back on the channel they used. Email replies stay in one thread in the customer’s inbox, internal notes never leave your team, and saved replies cover the questions you answer every day.
Set first-response and resolution targets per priority, on your business hours and holidays. The timer pauses while you wait for the customer, warns at 80% of the target, and alerts the queue if a ticket breaches.
Agents and customers each pick their language. The workspace and the customer portal are both available in all seven.
Capture the details your team needs on every ticket.
Name your own workflow steps and sort tickets your way.
Keep colleagues and customer contacts informed.
Connect related requests and fold duplicates into one.
Log the time spent on each ticket.
Group customers by company, each with its own SLA policy.
Decide who can see and change what, and route work to groups.
Open tickets by status, priority and queue, plus a 14-day created versus resolved chart.
Your logo, colors and theme on the workspace and the customer portal.
Every workspace starts with the service desk. Projects and CRM switch on per workspace, for the teams that need them.
In every workspace
Tickets, queues, SLAs, the customer portal and every channel.
Switch on when needed
Lists, boards and timelines, task dependencies, approvals, risks, portfolios and budgets.
Switch on when needed
Contacts, companies, pipelines and deals, with the activity on each.
Anything we didn’t cover? Write to us at [email protected].
Teams that answer requests from customers or colleagues: customer support, IT help desks and operations teams. It suits companies that serve other businesses, because you can group customers by organization, each with its own SLA policy.
Email, WhatsApp, live chat on your website, and a customer portal where they sign in to follow their requests. Your own systems can also open tickets through the API.
Yes. Replies go out from the ticket on the channel the customer used. Email replies stay in the same thread in the customer’s inbox, and internal notes are never sent.
No. Every workspace starts with the service desk. Projects and CRM are switched on per workspace, only if you want them.
The workspace and the customer portal are available in English, Bahasa Indonesia, Chinese, Japanese, German, French and Spanish. Each person picks their own.
Yes. Each workspace’s data and files are kept separate, every change goes into an audit log that can’t be edited, and you can ask us about a dedicated server.
One price for your team. Team is $49 a month with five people included; Business is $129 with fifteen people and every module. Each extra person is $8 a month, and paying yearly gives you two months free.
Email [email protected] with your team size and the channels your customers use. We’ll reply with the next steps.
Tell us which channels your customers use and how big your team is. We’ll reply with the next steps.
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